Title

Scenes from a Restaurant: The Challenge of Being Manager and Friend

Document Type

Article

Publication Date

10-2012

Publication Source

Journal of Critical Incidents

Volume

5

Inclusive pages

86-88

ISBN/ISSN

1943-1872

Abstract

This decision-based critical incident involves the dilemma faced by a college student who is made the manager of a restaurant, placing her above her two close friends who also work in the restaurant. The three women not only work together, but they go to college together. Two of three friends are assistant managers for a short time, but when one is demoted and the other is promoted, the change in the professional relationship threaten the personal dynamics. Things come to a boil, as it were, when the newly minted manager delegates responsibility for the restaurant’s inventory to the restaurant’s non-managerial employees. Servant leadership and conflict management skills are required in order for the manager to keep the restaurant running smoothly while attempting to avoid losing two friends – at work and otherwise.

Keywords

Employment at Will, Leadership Challenge, Life Roles, Servant Leadership

Disciplines

Accounting | Business Law, Public Responsibility, and Ethics

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