Title

Collective System Design of St. Francis Hospital ER

Document Type

Presentation

Presentation Date

2015

Conference Name

IIE Annual Conference and Expo 2015

Conference Location

Nashville, TN

Publisher

Institute of Industrial Engineers

Inclusive pages

18-27

Abstract

The authors contend that making effective and sustainable process improvements requires collaborative design among team members. Collective System Design (CSD) is a creative process that involves a group of people who design a product, service and/or process to meet customer, business, and societal needs. The focus is to include the thoughts and actions of the people who are in the system as part of the design process. This paper describes the tone, thinking, structure and work methods developed by the Emergency Room (ER) team at Franciscan St. Francis Health using Collective System Design and evaluates the phases of the St. Francis Emergency Room design from Staff Engagement in 2007 to the Now ER design in 2012 and to continuous improvement in 2013.

Keywords

Axiomatic design, Lean healthcare, Learning organization, Plan-do-check-act and continuous improvement

Disciplines

Engineering | Systems Engineering

This document is currently not available here.

Share

COinS