Title

An Application of Enterprise Systems in Quality Management of Product

Document Type

Article

Publication Date

12-2012

Publication Source

Information Technology and Management, Information Technology and Management

Volume

13

Issue

4

Inclusive pages

389-402

DOI

10.1007/s10799-012-0141-x

Publisher

Springer New York LLC

Place of Publication

New York

ISBN/ISSN

1385-951X

Abstract

Safety is arguably the primary concern for consumer products. Popular quality management methods such as Total Quality Management provide enterprises with the vital tools to ensure the expected product quality in production. However, the safety of a consumer product also rely on numerous factors involved in its life cycle, and some of which are difficult to control. It is challenging to acquire and integrate the information from all of the sources involved in the supply chain to assess the risk level of a product. A few of information systems have been reported for product risk management in the developed countries and regions such as Japan and Europe; however, those systems are not universally applicable, in particular in developing countries, since the safety standards as well as other important factors involved in the deployment of products vary from country to country. The use of enterprise systems (ES) has become increasingly popular in both manufacturing and service industries. An ES, especially its QMS (Quality Management System), can be a promising solution to this problem. This paper discusses the application of QMS in ES and presents an application in risk assessment of consumer products.

Disciplines

Engineering

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