Title

Openings of Chinese Telephone Encounters: A Comparative Analysis Across Time

Document Type

Article

Publication Date

2012

Publication Source

Chinese Language and Discourse

Volume

3

Issue

2

Inclusive pages

200-226

DOI

http://dx.doi.org/10.1075/cld.3.2.03sun

Abstract

Focusing on openings of telephone service encounters, this study utilizes two sets of comparable discourse data in Chinese collected in the same linguistic community more than a decade apart to explore discoursal style changes over time. The comparative analysis examines forms, tasks and discursive interaction of the opening phase oftelephone service encounters in Shanghai, China.Differences in opening routines over time are observed, which include the adoption of institutionalized, more elaborative expressions as well as increased range of interactional tasks performed (including greeting and business self-identification) in more recent data. The findings indicate that a shift may have taken place in business discursive practices in China; it is also suggested that the style of answering telephone calls by businesses or services, or first turn of Chinese telephone service encounters, may have been in the process of being reshaped, gaining certain distinctive institutional markers, thus making such interactions somewhat distinguishable from the pick-up style for non-institutional telephone interactions at home.

Keywords

China; Discourse analysis; institutional discourse; language change; openings; service encounter; telephone

Disciplines

English Language and Literature

This document is currently not available here.

  Contact Author

Share

COinS