Title

On the Same Page: Combining Service Desks for a Single Point of Contact

Document Type

Presentation

Presentation Date

Fall 11-18-2014

Conference Name

Indiana Library Federation

Conference Location

Indianapolis, IN

Peer Review

Yes

Abstract

A decrease in reference and circulation interactions has caused many academic libraries to reconsider the staffing of their public service operations and service points. A combined desk, a single point of contact for patrons, is increasingly viewed as a more efficient and less confusing model of providing public services. A distinguishing characteristic of this model is a tiered approach to reference in which basic or ready reference is conducted by students or support staff. This panel will examine how four Indiana academic libraries have implemented this model and describe the lessons they have learned from this experience.

Keywords

academic libraries, reference

Disciplines

Library and Information Science

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