On the Same Page: Combining Service Desks for a Single Point of Contact
Indiana Library Federation
A decrease in reference and circulation interactions has caused many academic libraries to reconsider the staffing of their public service operations and service points. A combined desk, a single point of contact for patrons, is increasingly viewed as a more efficient and less confusing model of providing public services. A distinguishing characteristic of this model is a tiered approach to reference in which basic or ready reference is conducted by students or support staff. This panel will examine how four Indiana academic libraries have implemented this model and describe the lessons they have learned from this experience.
academic libraries, reference
Library and Information Science
Susan M. Anderson, Brian Bunnett, Sally Neal, and William Weare Jr (2014).
On the Same Page: Combining Service Desks for a Single Point of Contact. Presented at Indiana Library Federation, Indianapolis, IN.
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