Making Reference Service Count: Collecting and Using Reference Service Statistics to Make a Difference
Taylor & Francis Ltd
Place of Publication
This article describes an online system to collect, store, analyze, and report reference statistics. Information is entered at the point of service in a Web-based interface located on the computer desktop of each librarian. When record keeping and reporting processes were customized, automated, and made accessible to librarians, the data collected proved invaluable in tracking trends in reference service, monitoring library initiatives, and providing reference librarians information for analyzing and assessing their professional activity.
assessment, reference service, statistics
Library and Information Science
Judith Garrison (2010).
Making Reference Service Count: Collecting and Using Reference Service Statistics to Make a Difference. Reference Librarian.51 (3), 202-211. United Kingdom: Taylor & Francis Ltd.