Title

Making Reference Service Count: Collecting and Using Reference Service Statistics to Make a Difference

Document Type

Article

Publication Date

7-2010

Publication Source

Reference Librarian

Volume

51

Issue

3

Inclusive pages

202-211

Publisher

Taylor & Francis Ltd

Place of Publication

United Kingdom

ISBN/ISSN

0276-3877

Peer Reviewed

yes

Abstract

This article describes an online system to collect, store, analyze, and report reference statistics. Information is entered at the point of service in a Web-based interface located on the computer desktop of each librarian. When record keeping and reporting processes were customized, automated, and made accessible to librarians, the data collected proved invaluable in tracking trends in reference service, monitoring library initiatives, and providing reference librarians information for analyzing and assessing their professional activity.

Keywords

assessment, reference service, statistics

Disciplines

Library and Information Science

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