Title

Investigating Relationships Between Organizational Commitment, Employee Empowerment, Customer Intelligence and Customer Relationship Performance Among Small Service Firms

Document Type

Article

Publication Date

2010

Publication Source

International Journal of Services Technology and Management

Volume

14

Issue

1

Inclusive pages

77-91

ISBN/ISSN

14606720

Keywords

organizations, employees, customers, small business, service industry, Suntornpithug

Disciplines

Management Sciences and Quantitative Methods | Marketing

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Link to Original Published Item

http://www.inderscience.com/browse/index.php