Title

Quality Management in Small Service Firms: A Survey of Financial Services Organizations

Document Type

Article

Publication Date

2003

Publication Source

Journal of the Indiana Academy of the Social Sciences

Volume

7

Issue

1

Inclusive pages

93-99

ISBN/ISSN

15227030

Keywords

Lingaraj Bangalore, Khamalah Joseph, Palevich Robert, Financial Services Organizations, Quality Management, Service Firms

Disciplines

Management Sciences and Quantitative Methods | Marketing

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