Title

Impact Analysis of Facility Failures on Healthcare Delivery Process: Use Case-Driven Approach

Document Type

Article

Publication Date

8-2016

Publication Source

Journal of Performance of Constructed Facilities

Volume

30

Issue

4

DOI

10.1061/(ASCE)CF.1943-5509.0000847

Publisher

American Society of Civil Engineers (ASCE)

ISBN/ISSN

08873828

Peer Reviewed

yes

Abstract

The healthcare industry is growing in complexity, and providing a safe healthcare setting increases the challenges for many healthcare facility managers. Most facility information is not linked to the healthcare delivery process, making it difficult to identify interactions and overlaps that may have critical implications for the smooth operation of the healthcare delivery process and patient safety. This paper focused on an impact analysis of facility failures on the healthcare delivery process and involved a combination of research methods including a case study, interviews with key healthcarepractitioners as part of a case study in a major hospital, and cognitive walk-throughs with domain experts. The interactions of facility information with the healthcare delivery process helped to identify critical facility failures through planned and unplanned safety events. Use cases, use-case diagrams, scenario interaction diagrams, and failure mode and effects analysis (FMEA) were developed to learn and assess the functionality of the healthcare system communication related to the planned and unplanned events, and a number of factors associated with the facility failures were recognized.

Keywords

Health care, Civil engineering, Construction, Facilities Critical facilities, Facilities management, Facility informations, Failure mode and effects analysis, Healthcare delivery, Healthcare facility, Healthcare industry, Interaction diagram, Facilities management (FM), Failure mode and effects analysis (FMEA), Healthcare delivery process, Scenario interaction diagram, Use cases

Disciplines

Construction Engineering and Management | Manufacturing

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