Financial Crisis at the Consumer Credit Counseling Service
Annual Advances in Buiness Cases
Society for Case Research
This decision case challenges students to assess the viability of a long-standing non-profit organization, Consumer Credit Counseling Service, Inc. of Northeast Indiana (CCCS NEI), affected by strategic changes occurring in two separate industries. Tom Hufford, President of CCCS NEI, faced a dramatic shift in both the banking industry and the consumer credit counseling industry. First, mergers and acquisitions in the banking industry had caused decision making to move to a higher, more impersonal level. Tom was no longer able to negotiate the favorable fair share contribution rates at the local commercial bank level as he had done in the past. Second, increased competition in the consumer credit counseling industry had caused the fair share contribution from creditors to decline. The student must assess and evaluate the financial crisis faced by Tom and provide possible solutions that would return CCCS NEI to profitability and competitiveness within the industry.
consumer debt, bankruptcy, credit counseling, debt management
J. C. Papiernik and Jesse Beltz (2008).
Financial Crisis at the Consumer Credit Counseling Service. Annual Advances in Buiness Cases. 123-133. Society for Case Research.