Collective System Design of St. Francis Hospital ER
IIE Annual Conference and Expo 2015
Institute of Industrial Engineers
The authors contend that making effective and sustainable process improvements requires collaborative design among team members. Collective System Design (CSD) is a creative process that involves a group of people who design a product, service and/or process to meet customer, business, and societal needs. The focus is to include the thoughts and actions of the people who are in the system as part of the design process. This paper describes the tone, thinking, structure and work methods developed by the Emergency Room (ER) team at Franciscan St. Francis Health using Collective System Design and evaluates the phases of the St. Francis Emergency Room design from Staff Engagement in 2007 to the Now ER design in 2012 and to continuous improvement in 2013.
Axiomatic design, Lean healthcare, Learning organization, Plan-do-check-act and continuous improvement
Engineering | Systems Engineering
David S. Cochran and J Swartz (2015).
Collective System Design of St. Francis Hospital ER. 18-27. Institute of Industrial Engineers.Presented at IIE Annual Conference and Expo 2015, Nashville, TN.